Delete your account and data

You can delete your TCG Vault account and associated data in the app or request deletion by email. The controller is Marketingberatung Hannes Wirtz.

In the app

On Android, open More → Delete account. On iOS, open Settings → Delete account. Then confirm deletion. Deletion applies to your entire Vault account on iOS and Android. Uninstalling the app alone does not delete your account.

Without the app

Email [email protected] from the email address associated with your Vault account, with the subject “TCG Vault – Delete account”. Tell us that you want your account and data deleted. If you use Apple’s Hide My Email, include the associated relay address if you know it.

You do not need to reinstall the app. We acknowledge your request and verify account ownership before permanently deleting data. If you cannot access your account email address, explain this in your message so we can resolve ownership with you. Do not send passwords, authentication tokens or identity documents.

What is deleted?

Deletion covers your account and sign-in sessions, collection, lists, weekly reports, price rules, device associations, scan photos, usage events and personal chat and feedback records, as well as AI and analytics permissions. Public card and market data remain available.

What is temporarily retained?

Regular backups are retained for at most 30 days. A technical deletion record prevents your account from being restored during that time. Where needed, an Apple revocation token is kept separately until revocation succeeds. Anonymous aggregate quality counts without account associations or content remain. See the privacy policy for details.

Deleting your account does not cancel a subscription. Manage and cancel any existing subscription separately in the store where you purchased it.